Shipping policy

Last updated: October 14, 2026

Programming and dispatch

Each plaque is programmed for the business identified in your order and packed by Embrace Expansions. Please enter an accurate business name, full business address, and shipping address. An existing Google business listing that can receive reviews is required. If we cannot confidently identify your listing, we will contact you before programming.

Unless an earlier dispatch time is stated with your order, we will ship within 30 calendar days after receiving your order. This is a dispatch deadline, not a delivery guarantee. If we cannot meet the applicable deadline, we will notify you, provide a revised dispatch estimate, and offer cancellation with a full refund. We will obtain any consent required for a delay; if consent is not obtained when required, we will cancel and refund the order.

Shipping charges and delivery

Available shipping services, shipping charges, and applicable taxes are displayed at checkout before payment. Carrier delivery estimates are estimates, not guaranteed arrival dates. A dispatch confirmation will provide tracking where available.

Address changes, delayed or missing parcels

Contact embraceexpansions@outlook.com promptly with your order number if an address needs correcting. Changes may not be possible once a parcel has been dispatched. If a parcel is damaged, delayed, or missing, contact us so we can investigate and arrange an appropriate remedy. A carrier tracking status alone does not remove rights available under applicable law. We will explain and obtain agreement to any additional reshipping charge before charging it.