Returns and refunds

Last updated: October 14, 2026

Cancellations and changes

Email embraceexpansions@outlook.com with your order number as soon as possible. Orders cancelled before dispatch receive a full refund. We will confirm whether requested business-detail changes can be made before dispatch. If we cannot identify a suitable Google listing and cannot resolve this with you, we will cancel and refund the order.

Change-of-mind returns

You may request a return within 30 days after delivery, including for a pre-programmed plaque. For a change-of-mind return, the plaque must be unused, undamaged, and have its adhesive backing intact. Contact us first for return instructions and the return address. You pay the return shipping for a change-of-mind return; the original shipping charge is not refundable unless required by law. No restocking fee applies.

Defective, damaged, incorrect, or wrongly programmed items

Contact us promptly if your plaque arrives damaged, does not function as described on a compatible phone, or links to the wrong listing because of our error. Provide your order number and a description; photos or a short video may help, where reasonably available. We will investigate and provide an appropriate repair, reprogramming, replacement, or refund without charging you for a fault that is our responsibility, including necessary return shipping. The change-of-mind conditions do not limit remedies for defective or misdescribed goods.

If the details supplied in your order were incorrect, contact us so we can assess whether reprogramming or replacement is possible. Any proposed charge will be explained and agreed before work or payment.

Refund timing and rights

We process approved return refunds within 14 days after receiving and inspecting the returned item, or earlier where required by law. Cancellation and delayed-dispatch refunds are issued promptly within applicable legal deadlines. Refunds are made to the original payment method; your payment provider may need additional time to post the credit.

This policy does not exclude or limit statutory warranties, rights, or remedies that cannot lawfully be excluded. Contact us even if the ordinary return window has passed when the issue concerns a defect or another legal right.